Account, payments & subscriptions

[es687145]

I keep getting billed for the roku channel, 816 2728107, DEUS.  I have no idea what this charge is but it’s $6.34 and it’s unexpected and I’d like it to stop.  Can someone please help me?

[RokuJanadeeK · Accepted solution]

Hi @es687145,

Thank you for sharing this issue with us.

As per checking, we haven't seen any charges for the abovementioned channels on your account. However, if you wish to verify these charges, our 'Accounts and Billing' team are the best people who could provide assistance with this concern.

You can visit them at Roku support and choose the "Account, payments, and subscriptions" category. There should be an option to talk to one of our live representatives.

We hope this helps. Please contact us if you have further clarification.

Sincerely,
Janadee

[makaiguy]

There currently is no channel number 816 on The Roku Channel. 

Spammers can call their charges anything they want so don't assume a charge that says it's from Roku necessarily really is from Roku.  Dispute any false charges with your financial institution - they can trace them back to the account that actually placed them.

[HDMIGuy]

@es687145 816 272 8107 is a phone number.  I believe it may by Roku support.  This is not a channel number.  Login to your Roku account on a computer or phone and check your subscriptions to see if this charge is there.

[Lucy70]

12.47 is what I'm getting charged 

[HDMIGuy]

@Lucy70 Login to your Roku account on a computer or phone.  Once you have logged in, check your subscriptions.  I would also suggest setting up a pin to make purchases while you are logged in.

[Jasonlynn1978]

I just got billed the same thing same price what do I do

[RokuArjiemar · Accepted solution]

Hello! @Jasonlynn1978,

A heartfelt welcome from the Roku Community!

We're glad you reached out about this as it's important that we get it fixed for you.

Our billing team would be happy to assist you directly. You can reach them by phone or live chat at Roku Support and choose the option for "Accounts, Payments, and Subscriptions.

Thanks,

Arjiemar

[Bkrietman]

I keep getting billed for this also! Roku Warner Media GI816 2728107 Dues. 

I have contacted Chime and they reimbursed it and mailed a new card. Now with the new card, I’ve been billed twice for it. My account says no active prescriptions.