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RayDL
Level 7

Unknown $10 charge from Roku

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I have received a $10 charge on my bank account and I haven’t ordered anything. Please explain why was I charged this amount and not notified for what was the charge for and also I’ve been trying to discontinue Paramount Plus subscription and it won’t allow me to.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unknown $10 charge from Roku

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Hi @RayDL

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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renojim
Community Streaming Expert

Re: Unknown $10 charge from Roku

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Log into your account at https://my.roku.com where you can View your purchases and Manage your subscriptions.  Some people have more than one Roku account without realizing it, so if you have multiple devices check the email addresses shown under Settings->System->About and if they differ you'll have to check each account.

You can also add a PIN to your account to prevent purchases:
https://my.roku.com/account/pin

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unknown $10 charge from Roku

Jump to solution

Hi @RayDL

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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