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hillyloo
Level 7

Unauthorized Charge for Peacock Tv

My account got charged for$9.99 for  "Roku for Peacock TV" and I have no subscription with them...I have never even heard of this channel before I saw the charge in my bank statement. I went on my roku account to "manage subscriptions" but there is no subscription for peacock tv on my roku account. 

Is this a scam of some kind? Is this not actually roku billing me? 

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Unauthorized Charge for Peacock Tv


@hillyloo wrote:

.Is this a scam of some kind? Is this not actually roku billing me? 


It may well be.  Scammers can call their charges anything they like.  Giving them a legitimate sounding name can let them go longer without being detected.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Erikb2390
Level 7

Re: Unauthorized Charge for Peacock Tv

You ever get this resolved because this is happening to me now 

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Hector-Roku
Retired Employee

Re: Unauthorized Charge for Peacock Tv

Hi @Erikb2390, typically if you see in your bank statements the description "Roku for" followed by a channel name, that would mean it is a charge coming directly from Roku. In order to get more details on this we will be reaching out through direct message. Keep on a look out in your inbox so we can assist you with this billing concern! 

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makaiguy
Community Streaming Expert

Re: Unauthorized Charge for Peacock Tv


@Hector-Roku wrote:

Hi @Erikb2390, typically if you see in your bank statements the description "Roku for" followed by a channel name, that would mean it is a charge coming directly from Roku.


The typical description for subscription charges through Roku Pay would be in the form "Roku for XXXXX".   But that does not necessarily mean the charge really IS from Roku.   Scammers can enter any description they like when placing bogus charges, and a scammer worth his salt will use a description that mimics a legitimate charge.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X