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MelodyBeaz
Level 7

Tv signed in to another person's account

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My rokutv is linked to another person's account. I have had this tv over a year. Im sure the tv was packaged as a new tv and I would have ran set up when I got it.

But today when I went to add a channel it asked for a pin. Upon investigating I found the tv is linked to someone elses email and credit card. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Tv signed in to another person's account

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Hi @MelodyBeaz,

Welcome to the Roku Community!

If your Roku device is already linked to a different Roku account, we suggest performing a factory reset and re-do the activation process. Try running the steps on this link to factory reset the Roku device How do I factory reset my Roku® streaming device? then link your Roku account to the Roku device, You may also refer to this link How do I activate or link my Roku® streaming device?   

Please try doing this and see if it helps with what you're experiencing.

Regards,
Mary

 

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HDMIGuy
Level 14

Re: Tv signed in to another person's account

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You need to do a factory reset and link the TV to your account.  

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Tv signed in to another person's account

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Hi @MelodyBeaz,

Welcome to the Roku Community!

If your Roku device is already linked to a different Roku account, we suggest performing a factory reset and re-do the activation process. Try running the steps on this link to factory reset the Roku device How do I factory reset my Roku® streaming device? then link your Roku account to the Roku device, You may also refer to this link How do I activate or link my Roku® streaming device?   

Please try doing this and see if it helps with what you're experiencing.

Regards,
Mary

 

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