My peacock subscription is coming out of my bank account. And I can't cancel it on my Phone app. Need to talk to somebody.
Hi @Momoftaylor09 @Madisoncdelph,
Thanks for posting in the Roku Community!
To cancel subscriptions billed through Roku Pay:
You may also refer to this link: How to turn off auto-renew and cancel a subscription | Official Roku Support
If you need additional help, https://support.roku.com/contactus
Let me know if you have any other questions, and have a good day!
Best regards,
Mary
I am dealing with the same issue. Peacock says it’s billed through my Roku account and I can’t even find the subscription under my account.
Hi @Momoftaylor09 @Madisoncdelph,
Thanks for posting in the Roku Community!
To cancel subscriptions billed through Roku Pay:
You may also refer to this link: How to turn off auto-renew and cancel a subscription | Official Roku Support
If you need additional help, https://support.roku.com/contactus
Let me know if you have any other questions, and have a good day!
Best regards,
Mary
My peacock subscription does not show up on my roku, but I am still being charged for it. I have tried to call the next thing. I'm gonna have to do is change my bank card I guess. If somebody could get back with me apparently there's no customer service for roku cause I tried to call as well.
This is of NO HELP WHATSOEVER! Our TVs, apps and Macs say we have no subscriptions so how can we turn them off!?!? Then they will not allow us to delete our payment info from the screen. I DO NOT WANT MY CREDIT CARD INFO ON THIS APP ANYMORE! I am so frustrated that I have literally spent weeks trying to delete a stupid channel we don’t need and a credit card I was unaware that Roku had saved in their system until my daughter added this worthless Peacock to my account. Please make your system user friendly. I realize maybe the point is to NOT make it user friendly but I will NEVER purchase anything through Roku ever again. This is more than ridiculous.