Account, payments & subscriptions

[Momoftaylor09]

My peacock subscription is coming out of my bank account. And I can't cancel it on my Phone app. Need to talk to somebody.

[Madisoncdelph]

I am dealing with the same issue. Peacock says it’s billed through my Roku account and I can’t even find the subscription under my account. 

[RokuMary-F · Accepted solution]

Hi @Momoftaylor09 @Madisoncdelph,

Thanks for posting in the Roku Community!

To cancel subscriptions billed through Roku Pay:

1. Sign in to your Roku account and go to Subscriptions
2. Under Active subscriptions, select the subscription you want to cancel and select Turn off auto-renew
3. Continue to use your subscription until the end of your current billing cycle

You may also refer to this link: How to turn off auto-renew and cancel a subscription | Official Roku Support

If you need additional help, https://support.roku.com/contactus

Let me know if you have any other questions, and have a good day!

Best regards,
Mary

[Momoftaylor09]

My peacock subscription does not show up on my roku, but I am still being charged for it. I have tried to call the next thing. I'm gonna have to do is change my bank card I guess. If somebody could get back with me apparently there's no customer service for roku cause I tried to call as well.