Account, payments & subscriptions

[LonneyMcD]

I am also having this issue. I imagine that every customer in Canada that is trying to get the HDMI extender is having this issue.

Please tell me you are planning to update the 'postal code' field to allow letters, and are not just emailing private messages to each customer that encounters this.

[MarkinCalgary]

I am also having the same issue.  This issue has been brought to Roku sometime ago.   I do not understand why the form hasn't been fixed yet?  May this be by design?

[RokuReynan-L]

Hi, @LonneyMcD and @MarkinCalgary.

Welcome to the Roku Community!

Thanks for letting us know that you're also having the same issue with entering your postal code. We'd like to know more about this.

Kindly check your inbox. We'll be sending you a private message to gather more information.

We'll be waiting for your response.

Thanks,
Reynan

[fbwicz]

Hi Reynan,

Add me to the list of those unable to enter the postal code.

I look forword to your private message with the solution.

[RokuReynan-L]

Hi, @fbwicz.

Greetings from the Roku Community!

We appreciate you letting us know that you're also having an issue with inputting your postal code. We're here to help.

Kindly check your inbox. We'll be sending you a private message to gather more information.

We'll be waiting for your response.

Thanks,
Reynan

[RokuReynan-L · Accepted solution]

Hi, Community Users!

We’ve received an update from our team that the issue has been resolved. You can now try entering the postal code on the website again.

If the issue persists, please let us know so we can assist you further.

Thanks,
The Roku Community Team