Account, payments & subscriptions

[supersciencedud]

The roku device I received was never able to power on. After weeks of trying to get in contact with support a representative told me to ship the device to the warehouse in order to have it replaced. No address was provided. My device never worked so I was unable to link to an account and return it in the matter which the return instruction article states. Roku Express (3930, 3931 series) Please help. Thanks in advance

[RokuDanny-R · Accepted solution]

@supersciencedud 

Thanks for the note.

We would recommend reaching out to our Support team again as they will be able to assist you best regarding your issue.

Thanks,
Danny

[Bobbi1962]

The return address I have on the shipping box is:

Roku c/o Contec

302 Enzo Drive

San Jose, CA. 95138

also with this phone #: 816-272-8106

when they open I’ll be giving them a call.