Account, payments & subscriptions

[ghmpton1191]

Has anyone had issues with your free trial being billed to you and then not getting a refund? 

I was supposed to get a free trial of a subscription, but it ended up billing me automatically. I went to find out if i could get a refund for it, since it was a mistake on their end, but everything I reads said that ROKU does not give refunds? Is this true? How do i contact customer service about this? 

[JWS9518]

To reach customer service, go to the Roku customer support page, click on contact us, then accounts, payment & subs, and then check the next section and you should be able to chat/talk with Roku support.  I can't say how successful you will be at getting a refund.

You can also log into your Roku account and click manage subscriptions and see if you have a subscription listed that you may have accidentally subscribed.  I would also suggest setting up a pin number for preventing accidental/unauthorized purchases. 

In addition, if you haven't turned off auto-renew, subscriptions will re-subscribe and charge you.

[RokuRhea-V · Accepted solution]

Hi @ghmpton1191,

Greetings from the Roku Community!

Thank you for informing us about the free trial billed to your account. Just a heads up, most Roku apps are managed by the channel providers. You may contact our live expert Account and Billing Team—they are the best ones to help you out with that matter—and select the Account, Payments, and Subscriptions option. You can also check out our support article on managing your streaming subscription. I hope This helps you out!

Thanks,

The Roku Community Team

[retonawilsonshi]

I want a refund the only subscription I want was Starz  and MGM. I didn't renew anything else. So why did you take 61 dollars out of my account. I don't need to pay 61 days to watch TV. Please reply. I don't  ask you to renew everything . Don't want it or need it.

[renojim]

@retonawilsonshi, contact account/payment support at https://support.roku.com/contactus.  No one here can help you.  This "community" is mostly users trying to help other users.