Account, payments & subscriptions

[Popston]

Is there any hope of actually contacting an agent. Because I am going round in circles getting nowhere

[JWS9518]

There are a number of posts with links from the Roku moderators that link the customer support page.  Just do a search for those or go directly to the customer support page to contact them.

[Popston]

But you can't 'contact them', that's my point. It just goes around in circles and brings you back here to the discussion board - which doesn't have the information I need. So, I say again - is there any way of contacting an actual person? Because I'm very frustrated and unhappy with the whole Roku experience. 

[HDMIGuy]

@Popston If you login to your account on a phone or computer and select support options. once you find your subscription you should have an option for agent support, contact us which is available Mon-Fri during normal business hours.  One choice is a phone call.  Often the option is at the very bottom of the page.

[dpatrick1]

I keep getting charged, yet roku says i have no billing information on file.  You can never get a live human

[Mifted]

I have been getting billed monthly for this service and have not been able to get access to this streaming channel for so long it’s a total extortion of my account. 

[RokuHaz-M]

Hi @dpatrick1 

Thanks for reaching out!

Our friendly support hotline is just a click away, ready to jump in and help whenever you need us. Just hit this link Roku Support to start a conversation, and our billing experts will quickly sort things out.

Hope this helps!

The Roku Community Team

[RokuHaz-M]

Hi. @Mifted

I understand your concern about a subscription that keeps charging you but is inaccessible. To dispute this charge, I highly recommend calling our billing experts. Here’s the Roku Support link to start a conversation with them.

I hope this helps.

Best,
The Roku Community Team