Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
autumn_00
Newbie
‎08-29-2022 08:39 PM

Subscribed under wrong account

We got a roku from our friends and I thought my boyfriend had set it up under our stuff but after some digging it's still hooked up to my friends email. I just subscribed to paramount+ and now i don't know how to cancel since it wasn't under our stuff. I just factory reset and made it our roku, I do not know how to contact roku support

0 Kudos
1 REPLY 1
makaiguy
Community Streaming Expert
‎08-29-2022 08:59 PM

Re: Subscribed under wrong account

How did you subscribe to Paramount+?  Through Roku?  Through some other third party like Amazon, Hulu, etc?  Directly with Paramount?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
0 Kudos