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Whodatbaby143
Level 7
‎10-05-2021 09:29 PM

Subscribed to disney plus on roku but cant login

I subscribed to disney plus on my roku device, its been charging me monthly i know the account is active it shows it under my subscriptions page and it has charged me monthly cause I can see it on my purchase history but when i try to log in it says there is no account with that email

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎10-06-2021 01:59 AM

Re: Subscribed to disney plus on roku but cant login

@Whodatbaby143-

How are you attempting to access Disney+?  Via the Disney+ channel app, or via The Roku Channel?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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Jaylahc
Level 7
‎11-30-2021 08:30 AM

Re: Subscribed to disney plus on roku but cant login

Both the app and the roku channel say no email found

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RokuKariza-D
Community Moderator
Community Moderator
‎11-30-2021 09:05 AM

Re: Subscribed to disney plus on roku but cant login

Hey @Jaylahc

I hope you're doing well.

Please be advised that channel logins or authentication are handled directly by the channel provider. We suggest reaching out to Disney+ support to report the issue and get help. They can resolve the error you are having with channel authentication.

You can contact them here: https://help.disneyplus.com/csp?id=csp_index


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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