Account, payments & subscriptions

[Fred15]

I paid for Starz through Roku 1 year because Starz offered a year Subscription for 24 bucks. So I loaded the Starz app on my Roku Express TV it allows me to sign in to the Starz app recognizes my Name and subscription. But I click on a movie any it keeps saying you need to go to setting on Starz app and manage Devices. I read online that Starz allows up to 3 devices at any time online. FYI I have 8 TV's (Don't laugh LOL) I think the Starz app is on every TV. Now, I'm only one here watching TV. I never have more than one TV on at a time. So I went to Starz website Setting Manage Devices and deleted everything. I still get this annoying message to manage devices on Starz. I really don't want to give up but they have good movies and series no commercials all for 24 bucks. I don't like everything with them. But I don't want to loose the service. Can anyone give me some advice. I did try to remove the Starz app from each of the 8 TV's then was going to put it back on only one. Then reset and try to see if I get the same message Setting Manage Devices. Please help! Thank you! 

[RokuRhea-V · Accepted solution]

Hey @Fred15 ,
Welcome to the Community!
I appreciate you reporting the problem with Starz subscriptions. I'm here to help. 
To get this sorted out, follow the steps below to troubleshoot and fix the issue:

1. To restart your streaming device, Press Home > System > Power > System restart (skip this step if Power isn't available). 
2. To update the Starz app, Press Home > select the channel with the directional pad > press Star, then choose Check for Updates. After updating, try opening the channel again.

Visit the Support article page for more troubleshooting steps. Let us know if it's still working, and we'll investigate further.

The Roku Community Team

[Handyterrance]

It's offering me $2.99 for 3 months but it's still trying to pull $10.99 out of my account.

[RokuRhea-V]

Welcome @Handyterrance 

I understand your concern about the Starz charge. I highly recommend checking your Roku account to confirm your active subscriptions.

1. Sign in to  my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

You can check our support article on managing your streaming subscription or reach out to one of our live Account and Billing experts for a thorough walk-through. Here's the link and click the check options below.

Thanks,

Roku Community Team