Account, payments & subscriptions

[RokuDanny-R]

@Ra3

Thanks for the post.

Where are you currently located? For more information about how to setup a Roku account, visit our Support page here: How do I create a Roku® account?

Thanks,
Danny

[vieniiqui]

I want to make sure that you have a new account to charge to. I believe I did this yesterday but still got an e mail today

[vieniiqui]

I want to make sure you have a new credit card to make charges

[RokuMary-F]

Hi @vieniiqui,

Thanks for the post.

We suggest logging in to your Roku account and check your payment method information. You can also manage your account at http://my.roku.com.

For further assistance with account and billing-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,

Mary

[Kingston1]

Please tell me why I’m getting charged almost $70 for Roku account 

[tommym]

[personal information removed]

I've been trying to cancel my subscription with Roku since June of  2020. I never use it and don't intend to.

My channel has been canceled long ago so it doesn't show up on my TV screen. The instructions for my remote are useless. Why won't Roku let me speak to someone so that I can explain this to them?

[RokuMary-F]

Hi @Kingston1 @tommym,

Thanks for the posts.

For these issues, it may be more effective for you to get help from our billing. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.
Thanks,

Mary

[warrencrystal]

How I get my money back on my card my device been stop work I need a refund

[RokuDanny-R]

@warrencrystal

Thanks for the post.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

Thanks,
Danny

[Callsherry50]

I need one of my payments put back on my card  today.   I have email several times 

thank you