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doreen116
Newbie
‎02-03-2024 07:09 PM

Some Paramount Plus Shows want me to start a free trial...I already have a subscription!!!

I have an active Paramount+ subscription through Roku. When I tried to watch The Whale and Why Women Kill, I get a screen asking me to start a free trial with the Paramount/Roku banner showing, not just Paramount. I can watch other Paramount shows with no problem, but others ask me to start a 7-day trial. Why??? HELP, Please!!!

Am I better off cancelling this and signing on with Paramount itself? Are some shows not included for Roku subscribers? I don't understand what's happening and Roku chat was no use. Thanks for listening!

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brokenbnpieces
Newbie
‎02-04-2024 09:33 PM

Re: Some Paramount Plus Shows want me to start a free trial...I already have a subscription!!!

I'm having same problem!!!

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RokuERey
Community Moderator
Community Moderator
‎02-05-2024 04:58 PM

Re: Some Paramount Plus Shows want me to start a free trial...I already have a subscription!!!

Hi @doreen116 @brokenbnpieces,

Welcome to the Roku Community!

We appreciate you reaching out about this subscription issue with Paramount+.

In this case, we would recommend getting in touch with one of our account and billing experts for further assistance.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!

Regards,
Rey

ERey.
Roku Community Moderator
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