Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku store not working? Blank screen after selecting Express checkout

Jump to solution

Is anyone having trouble with the Roku store? Apparently my old Roku stopped working with Amazon today and I was offered an upgrade but when I hit Express checkout on the store on my phone and on Computer both times I just get  a blank screenbandicam 2021-11-01 21-52-45-447.jpgbandicam 2021-11-01 21-53-12-741.jpg

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku store not working? Blank screen after selecting Express checkout

Jump to solution

@VermontRailfan

Thanks for the post.

Have you tried accessing that webpage through a different browser to see if you are still experiencing an issue?

If you are still experiencing an issue and need further assistance with order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku store not working? Blank screen after selecting Express checkout

Jump to solution

@VermontRailfan

Thanks for the post.

Have you tried accessing that webpage through a different browser to see if you are still experiencing an issue?

If you are still experiencing an issue and need further assistance with order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos