Channels & viewing

[Lazergreen09]

Trying to watch Univision Now, as usual, via my Roku device connected to my TV, but not letting me login, saying credentials are invalid, but they're clearly valid b/c I was able to log into Roku online to write this post. Also, noticed the UI changed. Everything looked different. Probably has to do with a recent update. I did already troubleshoot and attempt to update and I even changed my password. Still wouldn't let me login. I pay for Univision. 

[renojim]

You should be using whatever credentials you'd use on the Univision site if you're subscribed directly with them, not your Roku credentials.

[WorldStreamer]

Have you resolved this issue?
I'm having the same issue started on 02/10/25. Still nothing.

[RokuJharra-Q · Accepted solution]

@WorldStreamer Thanks for your post!

I see that you're having trouble logging into your Univision app. As @renojim mentioned, if you are directly subscribed to a stand-alone app, be sure to use the credentials associated with your subscription.

Also, feel free to try these steps to help you sort out the issue!

• 1. Update the channel
     Highlight the app > Press the star (*) button on your Roku remote > Check for update
  2. Restart your Roku device/TV

If the issue persists, we recommend you contact the channel provider of these channel for further assistance.

Please keep us posted.

Best,
The Roku Community Team