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Roku charged me 2 x in my banking

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On my banking roku has charged me 2 x ...they were small charges..but what for ? I have no clue why I am being charged.. trying to fig this out 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku charged me 2 x in my banking

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Hey @debilynn5502--

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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renojim
Community Streaming Expert

Re: Roku charged me 2 x in my banking

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You can check your purchases at https://my.roku.com/account/purchases and your subscriptions at https://my.roku.com/account/subscriptions .  Some people have created multiple accounts without even realizing it, so If you have multiple Roku devices check the email addresses that show under Settings->System->About.  Don't assume that just because the description from your bank contains the word "Roku" that it really came from them.

Roku Community Streaming Expert

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku charged me 2 x in my banking

Jump to solution

Hey @debilynn5502--

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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