They replaced my 4k unit with a basic Express unit and every agent tells me it's the "upgraded one" then they disconnect with no accountability or review system. If you ask for a supervisor, they disconnect.
To be clear it's a basic Roku Express not the Express 4k or higher.
There's absolutely no avenue for actual support anywhere. Phone says it's just for new device setup, contact chat for help.
No thanks to Ramesh, Jeba, Margaret, and Mabel Joy.
