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Tshozro
Reel Rookie

Roku CBS interactive monthly charges cannot find to cancel

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Roku CBS interactive monthly charges and The subscription does not show up in my roku subscriptions list so I don't know how I can get it canceled. Please assist.

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Tshozro
Reel Rookie

Re: Roku CBS interactive monthly charges cannot find to cancel

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I found out from calling support that CBS owns Paramount+ which I am subscribed to and want to keep. I was confused that the billing was from CBS which I didn't know was actually billing for my Paramount subscription. 🙂

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RokuMary-F
Community Moderator
Community Moderator

Re: CBS interactive charges for Roku

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Hi Community users,

Thanks for posting here in the Roku Community!

We understand you are inquiring about a "Roku for CBS Interactive" charge from your account.

This charge is for a Paramount+ channel subscription billed through Roku Pay. Paramount+ channel is formerly known as the CBS All Access channel.

If you noticed this charge on your credit card or bank statement. Here's a step-by-step guide on how to handle it:

  1. Check if you have an active subscription by logging into your Roku account online at my.roku.com and clicking Subscriptions.
  2. Review the recurring charge
  3. Create a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How to create, reset, or remove your Roku PIN | Official Roku Support
  4. If you continue to have questions about a charge, feel free to contact Roku Support at https://support.roku.com/contactus

We hope that's helpful, Happy Streaming!


Best regards,
Mary

Mary F.
Roku Community Moderator

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91 REPLIES 91
RokuKariza-D
Retired Moderator

Re: Roku CBS interactive monthly charges cannot find to cancel

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Hi @Tshozro

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Lizkay
Newbie

CBS interactive charges for Roku

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I have noticed for a long time I have a roku charge for CBS Interactive charges. I went to my subscriptions and it is not listed. What is this charge? I tried to update to a new cc number and there is no way to do this. Have I been getting scammed? Thank you

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RokuMary-F
Community Moderator
Community Moderator

Re: CBS interactive charges for Roku

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Hi @Lizkay,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

Mary F.
Roku Community Moderator
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cdimaria
Newbie

Re: CBS interactive charges for Roku

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This does not show up in my subscriptions but I’m still getting charges for CBS… you also have a terrible customer service menu!!! It’s been months I have been getting charged. And I can’t get in it nor do I want it!

no one to answer the questions!!!!

RokuMary-F
Community Moderator
Community Moderator

Re: CBS interactive charges for Roku

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Hi @cdimaria,

Thanks for reaching out to the Roku community!

I understand that you have a charge that you don't recognize, it may be more effective for you to get help from our Billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Account, payments & subscriptions," and you'll be able to send an email request there.

For more information about how to check charges that you don't recognize, visit our Support page here: What to do if there is a charge you do not recognize | Official Roku Support 

We appreciate your patience with this matter.


Best regards,
Mary

Mary F.
Roku Community Moderator
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HDMIGuy
Roku Guru

Re: CBS interactive charges for Roku

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@cdimaria CBS charge is likely Paramount +.  If Paramount + does not show up in your subscriptions, either you have a second Roku account or the charge is not from Roku.  

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Why am i getting billed for CBS Interactive and how do i turn it off?

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Did not subscribe to CBS interactive.  I'm being billed for it every month since @ October.  How do I cancel it?

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RokuDanny-R
Retired Moderator

Re: Why am i getting billed for CBS Interactive and how do i turn it off?

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@4Angryconsummer

Thanks for the inquiry.

For account and billing related issues, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Jayna2
Newbie

Re: Roku CBS interactive monthly charges cannot find to cancel

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The reply from Roku does not help. You only take us to the page where there are no interactive humans and it does not solve the problem. Why does my bill say "Roku for CBS Interactive" and yet CBS is not listed in ANY of my subscriptions and I'm getting charged 9.99 a month. I want to cancel and yet I can't do it through Roku or my Roku TV or CBS.com!!!

Give a phone number that has humans answering the phone so we don't have to keep getting the runaround!