Help

Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Brixtony
Reel Rookie
‎07-23-2022 07:50 AM

Returning defective Roku ultra

For over a week I have been emailing back-and-forth with support to no avail. I have tried all the suggestions but the new Roku still needs to reboot between channel or episode selections. Sometimes it just crashes back to the menu. My 30 day return period is running out and I will be away shortly. I need to expedite exchanging this for one that works. I have tried everything including testing it on different TVs, changing the cable, reinstalling software and channels, etc. the old Roku works as does what I borrowed to try out. It’s this box I assume. So… How do I exchange this one?

0 Kudos
1 REPLY 1
RokuNimfa-C
Retired Moderator
‎07-23-2022 02:34 PM

Re: Returning defective Roku ultra

@Brixtony

Thanks for reaching out to the Roku Community!

We're sorry to hear that you're having this experience. It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would be best able to assist you moving forward, and or if needed replacement.

We appreciate your patience with this matter.


Regards,
Nimfa

0 Kudos