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kat68
Level 7

Reset Password email not coming through

I have been trying for days to reset my password for my other account, but I have not seen it come through. I’ve searched my entire email, all folders. Not in spam, junk, or regular folder. Not sure how to get support with this since I can’t log into my account….

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RokuKariza-D
Roku Employee
Roku Employee

Re: Reset Password email not coming through

Hi @kat68

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. If you have another Roku account that you can access, contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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