Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into, billing or subscription questions, orders, promotions, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Reset Password email not coming through

I have been trying for days to reset my password for my other account, but I have not seen it come through. I’ve searched my entire email, all folders. Not in spam, junk, or regular folder. Not sure how to get support with this since I can’t log into my account….

Tags (1)
0 Kudos
Roku Employee
Roku Employee

Re: Reset Password email not coming through

Hi @kat68

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. If you have another Roku account that you can access, contact them here: then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos