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BREECAREY
Channel Surfer
‎01-26-2024 06:13 AM

Replacement device is broken

What the heck, Roku??? I just opened the replacement you sent for the broken 4K Streaming Stick and it is USED. The unit doesn t work because the remote control is used. The attached pictures show that crumbs are in the remote keys, that the batteries are dead, and the remote is non-functional with new batteries and can t be paired with the Roku Device. I did not get a new Roku device, as I should have.  Send me a WORKING device, as your warranty states or I WILL be contacting the Better Business Bureau.

 
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RokuJohnB
Community Moderator
Community Moderator
‎01-27-2024 05:24 PM

Re: You sent me a broken, used Roku!!

Hi @BREECAREY,

Thanks for posting here in the Roku Community!

We sincerely apologize for the inconvenience that you had, and this is not what we aim for. As we have checked you have been already escalated to our Support team, and they're the ones who will reach you back.

If you need anything else, please keep us posted.

Best regards,

John

John
Roku Community Moderator
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