Account, payments & subscriptions

[HelloYellow]

How do I request a refund on a subscription that was canceled 

[Stace7713]

I had to do it over the chat help feature. But they pretty much told me they are pre paid and non refundable. They submitted a request for it and if approved I prolly won’t get mine back for a month. $65 for a channel I didn’t use or know what even on my subscriptions. I just got my roku and I may even return it after this. Good luck. Hopefully u have better luck than I did.

[Stace7713]

Also forgot to mention they gave me a ticket number to look up the status, but didn’t tell me where or how to do that. Overall pretty disappointed with roku.

[Mad68]

I need a refund for a subscription to stars that I was charged for on today I had already purchased stars on my phone for 99 cents so I need my money refunded back to me that you all took immediately 

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny