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MySLOLife
Level 7

Received remote only, no accessories

I received my new Roku remote today, but it was not in the box shown on the site (it was in a small padded envelope) and it did not include the power adapter, Roku stick, power extender cable, USB power cable, batteries, or quick-start guide. Just the remote control. As far as I can tell, I can't install this Roku remote because I have none of the accessories that are required. Please let me know if I should return the product or await your sending me all the missing items. Thank you.

Sonsie Conroy

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8 REPLIES 8
makaiguy
Community Streaming Expert

Re: Received remote only, no accessories

If you purchased a Roku remote, it sounds like that's what you got -- a remote.  Those other items are not "accessories" for a remote, they are everything that comes with a complete Roku device.

This is like purchasing a replacement gas cap and expecting it to come with a complete car.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Strega
Level 17

Re: Received remote only, no accessories

@MySLOLife 

What specific product did you order?

 

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RokuMary-F
Roku Employee
Roku Employee

Re: Received remote only, no accessories

Hi @MySLOLife,

Thanks for reaching out to the Roku Community. 

We recommend that you course this through our Account-Billing Support team at https://support.roku.com/contactus so they may be able to appropriately assist you with this matter. 

Please keep us posted.
Regards,
Mary

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MySLOLife
Level 7

Re: Received remote only, no accessories

No, I ordered a Streaming Stick 4K (see photo). It's on sale until 12/4.

Look before you buy: Roku® Streaming Stick® 4K packaging

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MySLOLife
Level 7

Re: Received remote only, no accessories

I orderfed the Streaming Stick 4K.

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MySLOLife
Level 7

Re: Received remote only, no accessories

Thank you. I've contacted support.

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Strega
Level 17

Re: Received remote only, no accessories

In that case, I think your shipment got mixed up with someone else's as I'm pretty sure no one ships a Roku, one component at a time!  Definitely contact them. 

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MySLOLife
Level 7

Re: Received remote only, no accessories

I did contact customer support, and  they will send the other items "soon." 🙂 Meanwhile I  am so eager to try this out!

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