Hi @TONIPOOLVA,
Welcome to the Roku Community!
To be better assisted with your subscription, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.
If you need anything else, please let us know.
Kind regards,
John
John
Roku Community Moderator
