Account, payments & subscriptions

[DirtDiablo]

I need to return a Soundbar which I purchased through ROKU.

the issue is that it does not work with my AV setup.

I can't get an RMA form to print or one sent to my email

At this point I have 2 RMA #'s after trying to go through the process as outlined on the Returns page.

I just need a completed RMA form and an address to a fulfillment center to ship the item back and get a refund

[RokuNimfa-C · Accepted solution]

Hi @DirtDiablo, 

Welcome to the Roku Community. 

Thank you for contacting us regarding your recent purchase of the Soundbar from ROKU. We are sorry to hear that the product did not work with your AV setup. 

We have received your contact and our support team is currently working on your request. Please be assured that our support team will provide you with an update as soon as possible via email, along with the necessary information you needed for the return request. 

We appreciate your patience and cooperation in this matter.


Regards,
Nimfa

[joanbrucehope]

Yes, I cannot seem to fine the RMA form.

[joanbrucehope]

where do i find the RMA form?

[RokuERey]

Hi @joanbrucehope,

Welcome to the Roku Community!

Please be advised that we don't provide an RMA form. In this case, if you need help with an RMA,

It would be better to reach out to one of our support teams for further assistance about this. You can reach them here.

If you need any assistance or have any other queries, feel free to let the Community know about them.

Thanks,

Rey

[brp1948]

I have exactly the same problem, no one will respond at support 

I just need an address I have a RMA but did not receive an email with instructons

[RokuERey]

Hi @brp1948,

Welcome to the Roku Community and thanks for reaching out!

We have reviewed your account, and we'd like to take a step in here to see how we can be of assistance.

I sent you a PM for this.

Thanks,
Rey