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sfoulkrod
Level 7
‎10-13-2021 03:25 AM

Questions around accidental subscription.

I was trying to cancel several subscriptions and accidently entered to upgrade one I needed to delete for 49.95. Is there any way to get that back

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3 REPLIES 3
makaiguy
Community Streaming Expert
‎10-13-2021 07:43 AM

Re: while I was trying to delete

@sfoulkrod-

Not under the terms of agreement for any channel subscription I've ever seen.  Subscriptions are pre-paid and normally are non-refundable.  Canceling/unsubscribing prevents them from auto-renewing when the pre-paid period runs out.

If you can get a refund, it would have to be done on a customer accommodation basis outside the terms of agreement.

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I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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prasanth
Level 8
‎10-13-2021 07:50 AM

Re: while I was trying to delete

@sfoulkrod- You can try visiting your profile back to check the active subscriptions on your account Not under the terms of the agreement for any channel subscription I've seen. Subscriptions are pre-paid and are normally non-refundable. Cancelling/unsubscribing prevents them from auto-renewing when the pre-paid period runs out. If you can get a refund, it would have to be done on a customer accommodation basis outside the terms of the agreement.
Prasanth
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RokuAustin
Community Manager
Community Manager
‎10-14-2021 11:42 AM

Re: while I was trying to delete

Hey, @sfoulkrod!

We took a peek at your account and can't find any active subscriptions. Would you mind reaching out directly to a member of our billing support team? They should be able to assist you from there.

You can contact our billing support team directly at http://support.roku.com/contactus and choose the option for "Questions about my account or billing." 

Thanks!

Austin

Happy Streaming!

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