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Amber-15
Level 7
‎02-15-2021 11:17 AM

Purchase issues

My 5yr old purchased a channel that i didnt know about. I cancelled it on my tv but it says it can still be viewed till next year. Will i continue to be billed? Also how do i get my money back from the purchase? I cant get in contact with a roku live person to ask these questions!!!

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RokuMary-F
Roku Employee
Roku Employee
‎02-16-2021 09:17 AM

Re: Purchase issues

Hi @Amber-15,

Thanks for reaching us.

For account, billing, or order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.

We would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about using a Roku PIN, visit our Support page here: How do I create or update the PIN for my Roku account?

Thanks,

Mary

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