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Bmas_6511
Newbie
‎10-12-2022 04:39 PM

Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

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How do I receive a refund for MLB purchased through Roku, due to blackout restriction I cannot see the games. 

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renojim
Community Streaming Expert
‎10-13-2022 02:26 PM

Re: Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

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Try https://support.roku.com/contactus and choose the option for "Account, payments & subscriptions".  Most subscriptions are non-refundable.

Good luck!

Roku Community Streaming Expert

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4 REPLIES 4
renojim
Community Streaming Expert
‎10-13-2022 02:26 PM

Re: Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

Jump to solution

Try https://support.roku.com/contactus and choose the option for "Account, payments & subscriptions".  Most subscriptions are non-refundable.

Good luck!

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Worldtraveler
Reel Rookie
‎07-24-2023 01:12 PM

Re: Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

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I had the same experience.  All of the games I thought I could watch with the subscription are blocked.  What’s the point of having a subscription?  

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RokuTakashi
Community Moderator
Community Moderator
‎07-24-2023 01:31 PM

Re: Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

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Hi @Worldtraveler,

Thanks for posting here in the Roku Community!

We would be more than happy to assist you regarding your concern. Are you seeing any error message or code when you're blocked from trying to access the contents of MLB?

Additionally, you can reach out to the Accounts and Billing team and inquire further about a refund request at this link: Accounts and Billing

Please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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HDMIGuy
Roku Guru
‎07-24-2023 06:15 PM

Re: Purchase MLB through Roku, but cannot watch due to blackouts, how do I get a refund.

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@Worldtraveler A subscription to MLB.tv will only allow you to stream "out of market games".  The only exceptions to this are the San Diego Padres and the Arizona Diamondbacks and those two require a separtate team subscription to view their games in the local market.  Sorry this did not work for you but the reason people subscribe is to watch out of market games.  NBA, and NHL streaming packages are also for out of market games.  If your local team has a streaming arrangement with a Regional Sports Network you can purchase that and watch the local games.

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