Account, payments & subscriptions

[Alansqueen]

I am trying to renew and upgrade my Peacock subscription.  On their portal, it says Managed by Roku (and customer support verified this and told me to reach out to Roku).  But, my Roku account shows no active subscriptions. I can't get a hold of anyone at least until tomorrow as I literally missed them by about 20 minutes. (4AM-10PM)

[RokuReynan-L · Accepted solution]

Hi, @Alansqueen.

Welcome to the Roku Community!

Thanks for reaching us about having an issue locating your subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[AlissaP]

I am having this same problem and I used the correct email associated with the account.