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rhorton56
Newbie
‎09-01-2022 05:55 PM

Paramount + charge of $99 to my credit card I did not authorize.

My husband started your 7-day free trial offer for Paramount + channel on Tues, 
August 16th. It said it would be $9.99 per month after 7 days. Cancelled it the same day but we now have been charged $99.99 on August 17th for a one year subscription to the channel. I do not want this channel and I want the charge reversed. Please help!

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2 REPLIES 2
Boz
Roku Guru
‎09-02-2022 06:59 AM

Re: Paramount + charge of $99 to my credit card I did not authorize.

You can manage your subscriptions at: https://my.roku.com/account/subscriptions

You can contact support about charges via the Roku system at: https://support.roku.com/contactus/  (Select "Account, payments & subscriptions")

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RokuLianna
Retired Moderator
‎09-02-2022 08:53 AM

Re: Paramount + charge of $99 to my credit card I did not authorize.

Hi @rhorton56

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

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