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Accepted Solutions
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Thank you for reaching out to the Roku Community, @Daniel54!
I just wanted to jump in and follow up on what @makaiguy mentioned earlier in the thread. If you're subscribed through Roku directly, please double-check the email address associated with your Roku device or TV to ensure it matches the email address you use on your Roku account. You can find this information under Settings > System > About. This is particularly important if you subscribe to Peacock directly through us.
Hope this helps!
Thanks,
Jharra
Roku Community Moderator
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Re: Paid for Peacock but it says I need a subscription
How did you subscribe to Peacock?
- If you subscribed through Roku, try accessing through The Roku Channel.
- If you subscribed directly with Peacock on Peacock's website, install and use the Peacock channel app, logging in with the email and password you established with Peacock.
- If you subscribed through some other 3rd party (Amazon, Hulu, etc.), typically you need to access through that 3rd party's interface.
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Thank you for reaching out to the Roku Community, @Daniel54!
I just wanted to jump in and follow up on what @makaiguy mentioned earlier in the thread. If you're subscribed through Roku directly, please double-check the email address associated with your Roku device or TV to ensure it matches the email address you use on your Roku account. You can find this information under Settings > System > About. This is particularly important if you subscribe to Peacock directly through us.
Hope this helps!
Thanks,
Jharra
Roku Community Moderator
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Re: Paid for Peacock but it says I need a subscription
I have been charged, my PayPal account, for Peacock, via Roku. I signed up for Peacock through the Roku app, but Peacock does not show up under my subscriptions. How do I access it??
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Re: Paid for Peacock but it says I need a subscription
No help, no resolution, no customer service. Just a "Roku Community." I'm done with Roku. Anyone have any suggestions for a streaming service that actually gives you what you pay for?
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Re: Paid for Peacock but it says I need a subscription
Thanks anyway. Nothing works.