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RLR682
Level 7

Not able to watch premium

I'm paying for Peacock Premium but can't watch premium. I get billed monthly for Peacock through Roku, when I click on a movie that is premium it redirects me to where I upgrade. So I click on upgrade and it tells me I already subscribed to premium but I can't watch it. 

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2 REPLIES 2
RokuKariza-D
Roku Employee
Roku Employee

Re: Not able to watch premium

Hi @RLR682

Thanks for the post.

If you haven't tried yet, try removing the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Moreover, if the problem continues, you'll want to contact Peacock Support to inquire about their channel's features and functionality. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can contact them here: https://www.peacocktv.com/help/


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Level 14

Re: Not able to watch premium

@RLR682                                  

Are you trying to watch Peacock Premium using a Roku device or a different device?

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