Account, payments & subscriptions

[renojim]

@Guru2none, unlinking a Roku device from your Roku account has nothing to do with your phone and Youtube videos.  I'm guessing that's not what you want to do.

[hskit94]

I was having issues with this as well. I was able to get it unlinked after putting the device in “Guest Mode.”

[HDMIGuy]

@hskit94  If you have access to the device.  Doing a factory reset on a device will also unlink the device from your account,

[JB96]

I can't get to unlink promp,t I want to unlink smartphone.   Im using chrome

[RokuEuniceL]

Hi @JB96,

Greetings from the Roku Community!

We appreciate you reaching out to us. We will work with you to know what went wrong so we can assist you further and fix the issue.

For us to better understand the issue that you are experiencing, kindly provide us with additional information:

• What Roku device are you using right now?
• Are you trying to unlink the Roku Mobile app from the Roku device? 
• Are you trying to unlink your Roku account from the Roku device?
• Are you trying to unlink your Roku account from your Chrome browser?

Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.

Best regards,

Eunice