Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
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gonzobuddy60
Level 7

No live customer service. They've overcarged me several times for programs i didnt sign up for.

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These guys are pretty slick. I've been dealing with online subscriptions for along time. If you notice they've covered themselves at every turn. They try and make it impossible for the customer to dispute charges and complaints therefore getting the results intended for and that is to keep the customers money. No live customer service is the first sign of a bad faith company period. They ding you with these little overcharges which is increasing their bottomline. Despicable lot but they got the market.

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RokuKariza-D
Roku Employee
Roku Employee

Re: No live customer service. They've overcarged me several times for programs i didnt sign up for.

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Hi @gonzobuddy60

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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4 REPLIES 4
Strega
Level 17

Re: No live customer service. They've overcarged me several times for programs i didnt sign up for.

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As a first level defense, try setting a PIN on your account to prevent accidental purchases.  If that doesn't handle it, you can remove your payment method from your Roku account.  If you want to use paid streaming services, you can set up accounts with them directly.

By the way, I've used Roku for years, and had none of these problems, but I think these ideas will work for anyone who does have problems.

RokuKariza-D
Roku Employee
Roku Employee

Re: No live customer service. They've overcarged me several times for programs i didnt sign up for.

Jump to solution

Hi @gonzobuddy60

We're sorry to hear about the issue you're experiencing.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Mshortt5311
Level 7

Re: No live customer service. They've overcarged me several times for programs i didnt sign up for.

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This doesn’t help it just goes to another drop down then another never getting the result solved! 

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Strega
Level 17

Re: No live customer service. They've overcarged me several times for programs i didnt sign up for.

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After giving several possible answers, there will usually be a big purple "Need more help" button in the lower right.  Click on that to go to a page that gives, chat, email, and phone options.

If the answers you gave don't lead to a "Need more help" button within a few answers, just go back and make different choices until you get it!  Smiley Happy Smiley Wink

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