Account, payments & subscriptions

[glwjr]

I was trying to delete my profile for Paramount+ and somehow ended up getting charged for a subscription. How can I seek a refund?

[RokuMary-F · Accepted solution]

Hi @glwjr,

Thanks for posting in the Roku Community!

For these issues, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

If you have any other questions or concerns, please let us know.
 

Best regards,
Mary

[glwjr]

Thank you, Mary. I tried that but the page just shows "loading", but never loads anything.

[RokuLianna]

Hi @glwjr

Thank you for keeping in touch!

If you are getting support from a computer or smartphone, try using a different web browser such as Chrome or Firefox. Keep us posted on how it goes!

We hope it helps!


Warm Regards,
Lianna