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Level 7

My IFIT subscription still charging me after being cancelled

Hello, I had cancelled my iFIT a couple weeks ago.  I was still charged on 10/15 for a month.  I verified with iFIT everything was cancelled and they stated to contact ROKU as they are charging me for it.  I am trying to get refunded as I cancelled my plan in advance but there doesn’t seem to be a number to email address to contact ROKU directly.  Any help would be appreciated 

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Community Streaming Expert

Re: My IFIT subscription still charging me after being cancelled

Roku wants you to jump through the hoops at for billing problems.

Check your subscriptions at .  If you have more than one Roku device check the email addresses that show under Settings->System->About.  More than one person has unwittingly created multiple Roku accounts.  If you do have multiple accounts you'll want to log in at using each email address to check your subscriptions.

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