Account, payments & subscriptions

Assistance with managing your Roku account on device or on the web, logging into my.roku.com, billing or subscription questions, www.roku.com orders, promotions, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tara2806
Level 7

My IFIT subscription still charging me after being cancelled

Hello, I had cancelled my iFIT a couple weeks ago.  I was still charged on 10/15 for a month.  I verified with iFIT everything was cancelled and they stated to contact ROKU as they are charging me for it.  I am trying to get refunded as I cancelled my plan in advance but there doesn’t seem to be a number to email address to contact ROKU directly.  Any help would be appreciated 

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: My IFIT subscription still charging me after being cancelled

Roku wants you to jump through the hoops at https://support.roku.com/contactus for billing problems.

Check your subscriptions at https://my.roku.com/account/subscriptions .  If you have more than one Roku device check the email addresses that show under Settings->System->About.  More than one person has unwittingly created multiple Roku accounts.  If you do have multiple accounts you'll want to log in at https://my.roku.com using each email address to check your subscriptions.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos