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Duckie231
Newbie
‎11-20-2023 09:46 AM

Monthly unrecognized charges

I am charged monthly for something from Roku.  Different amounts.  When I log in to Roku it shows no subscriptions and doesn't show the reason for the charges.  The charges are from Roku,  I have tried all the different ways Roku says to find the answers but just get in a loop.  How can I contact a REAL person for help?

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RokuJohnB
Community Moderator
Community Moderator
‎11-21-2023 11:54 AM

Re: Monthly unrecognized charges

Hi @Duckie231,

A warm welcome here in the Roku Community!
To be better assisted with your unrecognized charges, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If there's anything else that we can do to assist you, please let us know.

All the best,

John

John
Roku Community Moderator
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