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Engineermike
Level 7

Made a purchase that now seems to have disappeared

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I was offered a few deals. I bought a Sound Bar Pro and an Ultra. I put in the card info and completed the purchase. Now it's ~10 days later and there's no sign of the products, order, purchase or anything. 
it's as if I did nothing. On top of that the prices have all gone back up and the items were gifts that were to be given this weekend. 
  How can I actually talk to a person and get this major issue resolved. I hate to change brands but if I can't get this resolved right away for the original offered price then I'll be forced to move on. 
Thanks in advance for any help. 
Mike

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RokuDanny-R
Roku Employee
Roku Employee

Re: Made a purchase that now seems to have disappeared

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@Engineermike

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Made a purchase that now seems to have disappeared

Jump to solution

@Engineermike

Thanks for the inquiry.

For order related issues, please reach out to our support team directly here for your 'Questions about returning my Roku device or managing my order' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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