Hi @BmoreTruthful,
Thanks for the post. I'm sorry to hear about the experience, that's not what we aim for.
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
We appreciate your patience with this matter.
Best regards,
Mary
Mary F.
Roku Community Moderator