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Psampspon
Level 7

I was charged for NFL and couldn't get it to work and it also said free for a limited time

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I tried to contact support about an issue with NFL because I was charged and it said free for a limited time.  Also it wouldn't play.  I would like a refund

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RokuMary-F
Roku Employee
Roku Employee

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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Hi @rswanee1,

Welcome to the Roku Community!

We recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter. 

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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angteremig12
Level 7

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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The same thing happen to me. I was charged the full price for the NFL Network and it does not work. I can not watch the NFL Network and they will not refund my money. I'm going to my bank to get my money back and let the n=bank deal with Roku. Roku is only interested is getting money but not to help you when the channel does not work.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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@Psampspon @angteremig12

Thanks for the posts.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rswanee1
Level 7

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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My Internet provided does not support this channel. I also need a Total Refund because I have not been able to watch any Live Games

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RokuMary-F
Roku Employee
Roku Employee

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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Hi @rswanee1,

Welcome to the Roku Community!

We recommend that you course this through our Account, Payments & Subscription Support team here so they may be able to appropriately assist you with this matter. 

If you have any other questions or concerns, please let us know.


Best regards,
Mary

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HDMIGuy
Level 14

Re: I was charged for NFL and couldn't get it to work and it also said free for a limited time

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@rswanee1  Exactly what NFL package have you subscribed to?  Is it NFL+?  NFL+ only carries live games from your local market.  What do you mean by "My Internet provided does not support this channel."?

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