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Gonzom1952
Level 7

I was charged for Disney and I already pay for it

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I already have a Disney account and I pay for it though google so I was wrongfully charged so I need a refund because I already have that account set up and I don't want to change it 

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RokuDanny-R
Roku Employee
Roku Employee

Re: I was charged for Disney and I already pay for it

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@Gonzom1952 @JoanP1 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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JoanP1
Level 7

Disney+ will not load. I cancelled subscription after several days but. Still billed for the month.

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i need help

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Vette65
Level 7

Re: Disney+ will not load. I cancelled subscription after several days but. Still billed for the mon

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Most channel subscriptions are nonrefundable.  After you cancel you can keep trying to watch until the month is over. Then the viewing availability is cut off,

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RokuDanny-R
Roku Employee
Roku Employee

Re: I was charged for Disney and I already pay for it

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@Gonzom1952 @JoanP1 

Thanks for the inquiry.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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