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KentFootball
Level 7

I rebooted my Roku 3 and the Showtime subscription purchased through Roku does not work.

Sometimes it asks my to put in my Roku username and password, and sometimes its asks for Showtime username and password (which I do not have).

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2 REPLIES 2
KentFootball
Level 7

Re: I rebooted my Roku 3 and the Showtime subscription purchased through Roku does not work.

Thinking about canceling Roku altogether over this.  No way to get support.

Sorry.

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RokuDanny-R
Roku Employee
Roku Employee

Re: I rebooted my Roku 3 and the Showtime subscription purchased through Roku does not work.

@KentFootball

Thanks for the post.

Can you please clarify what you mean when you "rebooted your Roku"? Rebooting typically refers to powering the device off and then back on again. Did you perform a factory reset on your Roku device instead? Can you specify what is being asked on screen? Can you provide a screenshot? How are you accessing the Showtime content? Are you using Showtime within The Roku Channel, or are you accessing Showtime through the channel directly?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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