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MarllonLucas
Level 8

I didn't receive 3 months free of Globoplay

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In Brazil, the Roku website has an announcement that when you purchase a Roku Express device, you will receive an email with instructions to activate 3 months free of Globoplay. I bought and activated the device yesterday, and i haven't received any email with the promotion yet. What am I supposed to do? 

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MarllonLucas
Level 8

Re: I didn't receive 3 months free of Globoplay

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The support team has already sent me an email with the code. Thank you very much. 

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6 REPLIES 6
MarllonLucas
Level 8

Re: I didn't receive 3 months free of Globoplay

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I called brazil support by phone, and reported that the system is experiencing problems since yesterday, so I did not even receive the welcome email from Roku. But when you get the e-mail, the promotion code will arrive. I hope I still get this email. But apparently that was the problem. 

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MarllonLucas
Level 8

Re: I didn't receive 3 months free of Globoplay

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The support team has already sent me an email with the code. Thank you very much. 

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SusanAlves
Level 7

Re: I didn't receive 3 months free of Globoplay

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I also didn't receive the 3 month promotion to use Globoplay, how do I contact support?

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Re: I didn't receive 3 months free of Globoplay

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With me too! What I supposed to do?

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rrss
Level 7

Re: I didn't receive 3 months free of Globoplay

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can you shwre the globoplay channel code with us buddy???

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RokuDanny-R
Roku Employee
Roku Employee

Re: I didn't receive 3 months free of Globoplay

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@Felipe_Freitas @rrss

Thanks for the inquiries.

For account and billing related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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