Account, payments & subscriptions

[edshatch]

In a 2.5 hr phone call with multiple roku Representatives, i cancelled my disney plus billed thru Roku.  It was a redundant subscription in my home 

All of the representatives ASSURED me that it was cancelled, and that i would be refunded for the subscription charge.  NOW, another $18.25 charge shows up.  

What the heck?  This is like fraud slamming.  Im going to have to call again, and also report roku to the federal trade commission.  This is ridiculous.  

Anybody else have this issue?  

[RokuReynan-L · Accepted solution]

Hi, @edshatch.

Greetings from the Roku Community!

We understand that you're still getting charged even though you already canceled your subscription, and we apologize for the inconvenience this has caused you.

To make sure that the subscription is canceled, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Thanks,
Reynan

[edshatch]

Well, thanks for the AI generated response.  

As always, it was not helpful.