Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
04/08/2024: I purchased Roku streaming device ON THE ROKU WEBSITE; the device WAS NOT purchased through another vendor. I have been billed and Roku has my money. I received the device on 04/12/2024. I want to return this device, but the order detail page does not show a "Return" nor a "Replace" on that page. What can I do to get this device returned?
From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
Select Continue.
From the same pull-down menu, choose Manage, Return, or Replace my roku.com order.
Select Return or Replace. A return and exchange form will appear.
Verify that the order date and order number match your records.
Enter your contact details and shipping information.
Select the reason for your return or replacement and add any additional comments.
Review all the details and submit your request.
After a moment, you will see a confirmation page with your RMA number and status. You will also receive an email with the RMA number along with instructions for return or replacement. To ensure your RMA is processed without delays, review each step closely.
From the initial pull-down menu, choose Questions about returning my Roku device or managing my order.
Select Continue.
From the same pull-down menu, choose Manage, Return, or Replace my roku.com order.
Select Return or Replace. A return and exchange form will appear.
Verify that the order date and order number match your records.
Enter your contact details and shipping information.
Select the reason for your return or replacement and add any additional comments.
Review all the details and submit your request.
After a moment, you will see a confirmation page with your RMA number and status. You will also receive an email with the RMA number along with instructions for return or replacement. To ensure your RMA is processed without delays, review each step closely.
Thanks for keeping in touch here at Roku Community!
We understand that you are having trouble following the instructions to return your Roku device on the website. Rest assured that we will assist you with the return process efficiently. I will send you a private message with further details. Kindly check your inbox for our message.
Go back to your orders under Return/Replace, and where you see duplicates of the same order, click on the second one, not the first. It will work then. Mine just did.
