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naughtyvolvo
Level 7

I am hospitalized and need help

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cancelling a free trial before billing starts. No assistance from agents at Roku

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RokuKariza-D
Roku Employee
Roku Employee

Re: I am hospitalized and need help

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Hi @naughtyvolvo

Thanks for reaching out.

You can cancel your free trial via our website by following the steps below: 

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancelation reason to complete the process.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

For more information, check out this link: How do I unsubscribe or cancel my subscription?

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

1 REPLY 1
RokuKariza-D
Roku Employee
Roku Employee

Re: I am hospitalized and need help

Jump to solution

Hi @naughtyvolvo

Thanks for reaching out.

You can cancel your free trial via our website by following the steps below: 

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account. If you have trouble logging in, learn how to recover your login details.
  3. Scroll down and select Manage your subscriptions.
  4. Locate the channel under Active Subscriptions and select Cancel subscription.
  5. Select a cancelation reason to complete the process.

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

For more information, check out this link: How do I unsubscribe or cancel my subscription?

I hope this helps!


All the best,
Kariza

Kariza D.
Roku Forum Moderator