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Ericdo
Level 7

How to stop or cancel an accidental order for roku product

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RokuMary-F
Roku Employee
Roku Employee

Re: How to stop or cancel an accidental order for roku product

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Hi @J93399339,

Welcome to the Roku Community!

I understand that you want to know how to cancel a subscription, is that correct?

You may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How to unsubscribe or cancel a subscription | Official Roku Support
If you need further assistance, feel free to contact Roku support.
Let me know if you have any other questions, and have a good day!
Kind regards,
Mary

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6 REPLIES 6
RokuMary-F
Roku Employee
Roku Employee

Re: How to stop or cancel an accidental order for roku product

Jump to solution

Hi @Ericdo,

Welcome to the Roku Community!

You may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How do I unsubscribe or cancel my subscription? | Official Roku Support
For order-related issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.
Let me know if you have any other questions, and have a good day!
Kind regards,
Mary

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J93399339
Level 7

Re: How to stop or cancel an accidental order for roku product

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I don't know if 1 have a password. My emails is [personal information removed]  for billing I use PayPal  I need to cancel.   My phone is [personal information removed]. 

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RokuMary-F
Roku Employee
Roku Employee

Re: How to stop or cancel an accidental order for roku product

Jump to solution

Hi @J93399339,

Welcome to the Roku Community!

I understand that you want to know how to cancel a subscription, is that correct?

You may unsubscribe from the channels from your TV or online account.
To cancel or unsubscribe from your Roku streaming device:
1. Press the Home button on your Roku remote.
2. Highlight the channel you wish to cancel using the directional pad in the center of your Roku remote.
3. Press the Star button * on Roku remote on your remote to open the options menu.
4. Select Manage subscription to view the renewal date and access additional options.
5. To unsubscribe, select Cancel subscription. A message will appear confirming the duration of continued access, content, and services.
6. When prompted, select Cancel subscription. Roku will display a message confirming the cancellation and your last day of access.
Select Done.
To cancel or unsubscribe from a mobile device or PC
1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account. 
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions and select Cancel subscription.
5. Select a cancelation reason to complete the process.
Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.
You may also refer to this link: How to unsubscribe or cancel a subscription | Official Roku Support
If you need further assistance, feel free to contact Roku support.
Let me know if you have any other questions, and have a good day!
Kind regards,
Mary

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Her08man
Level 7

Re: How tostopb stop or cancel an accidental order for roku product

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Stop my activate Roku membership.

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RokuDanny-R
Roku Employee
Roku Employee

Re: How tostopb stop or cancel an accidental order for roku product

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@Her08man

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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atc98092
Community Streaming Expert

Re: How tostopb stop or cancel an accidental order for roku product

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@Her08man wrote:

Stop my activate Roku membership.


There is no "membership" to Roku. There is no charge to use a Roku device. Some services can be subscribed through Roku, and you manage those as noted on the posts earlier in this thread.

If you don't find a subscription through Roku, then any billing you see on a credit card is not coming from Roku. If that is the case, you need to contest the charge with your CC company, and they will assist determining who is really billing you.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee, just another user.
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