Account, payments & subscriptions

[Stuffy9176]

I wanr ro cancle  aubscriptions to hulu.

[renojim]

@Stuffy9176, if you subscribed through Roku, then https://my.roku.com/account/subscriptions

If you subscribed directly through Hulu then you'll have to contact them.

[Dzyned]

I canceled my subscription today because I didn’t want HBO Max anymore (for right now anyways). And when I checked my account, it was charged. I’m just trying to figure out how and why was my account still charged when I canceled the subscription…

[RokuKariza-D]

Hi @Dzyned

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.

All the best,
Kariza

[norsey]

Tried many time to cancel trial subscriptions. Home screen highlight SHO, *, CX, DONE.

I GET BLOCKED. RIDICULOUS.  i have to cx from credit card

[RokuMary-F]

Hi @norsey,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

In addition, for information about how to manage your subscription, visit our Support page here: How do I unsubscribe or cancel my subscription? | Official Roku Support

If you have any other questions or concerns, please let us know.

Regards,
Mary

[karlhohorst]

Karl Hohorst, Myrtle beach, SC 

[Michelle3]

@karlhohorst  So what is it?  Do you have a Roku device and subscriptions on it too? 
~ Jordan

[clark3]

How do I cancel subscription?